People First, Not Customer First

Group of women, of varying ethnicities, having a meeting while one women presents the topic of customer journey on a presentation board. This is a people first approach!

The concept of a company prioritizing “people first,” rather than “customer first,” shouldn’t be that shocking. But, even in 2022, we’re bombarded with messages that customers remain the “focus first and foremost.”  Customers Are Important, But … Yes. Customers are extremely important to the success of any business. But the more encompassing idea of “people…

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